VIRTUAL & INSTRUCTOR-LED TRAINING OPTIONS AVAILABLE

Customer Management

 

Our solutions can be delivered both virtually or classroom-led. The following are short descriptions and course outlines for the Customer Management training solutions. Click on each one to learn more.

Customer Experience

Customer Experience

The Customer Experience course is an excellent and thought-provoking program for any organization committed to their improving performance in a sustainable way. The course provides learners with excellent tools and skills to develop and implement a coherent customer...

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Customer Service Essentials

Customer Service Essentials

Our revolutionized customer service training course explores and covers all the aspects of customer service management utilizing a holistic approach and taking a systems thinking perspective. The aim of the course is to make customer service management a successful...

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A Roadmap to Customer Centricity

A Roadmap to Customer Centricity

Creating a customer culture that differentiates your brand is vital to your organization’s long-term success. This facilitated course offers practical advice on how to take a holistic approach (Customer Centricity) to creating a reputation for excellence in the...

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Our carefully devised solutions help our clients outpace the competition and enhance their business performances. The approach employed by Almenta analyzes where the organization currently is, where it wishes to be, and what hurdles lies in achieving its desired position.