Almenta devices customer management solutions by viewing the customer management model as an ecosystem. The different components of this ecosystem are studied and analyzed thoroughly. The solutions are then devised in the form of consulting and training. Our solutions can be delivered both virtually or classroom-led. Click on a topic below to view short descriptions and course outlines for training solutions:
Effective Presentation Skills
Communicating with Impact and Influence Does the idea of giving a speech or presentation in front of an audience sound unnerving to you? Do you feel comfortable speaking to audiences, but still...
The Art of Influential Communication
Being an effective communicator takes real skill. Communication skills have to be developed, honed and added to on an on-going basis. They are the heart of interpersonal skills and the greater your...
Developing Resilience Training
Resilience is a critical part of a healthy and thriving workplace team and even within one’s family. It is particularly important for individuals and teams experiencing disruptive change while...
Conflict Management
Conflict can be detrimental to an organization and its effectiveness if not well managed. Having the skills to resolve internal conflicts effectively is one of the biggest challenges in today’s...
Emotional Intelligence EQ
Emotional Intelligence is the capacity to recognize and effectively manage emotions in ourselves and with others. Emotional intelligence increases our ability to make effective decisions, build...
360 Degrees Training
In some instances; our clients want to enhance different skill sets for their employees all in one training course. Therefore, Almenta International has designed a training course that encompasses...
Problem Solving
The ability to solve problems offers an organization a competitive advantage. A team must be able to innovatively and creatively generate great ideas that are significant to impact the bottom line....
Train the Trainer
Our Trainer-the-Trainer program is interactive and hands- hands-on. It empowers new and experienced trainers with training techniques. The program is designed to benefit employees that are being...
Essentials Skills For Successful Leaders
Leaders are often faced with unprecedented and complex challenges such as unpredictable economic conditions, diversified workforces with different perspectives and needs, and high customer...
Customer Experience
The Customer Experience course is an excellent and thought-provoking program for any organization committed to their improving performance in a sustainable way. The course provides learners with...
Customer Service Essentials
Our revolutionized customer service training course explores and covers all the aspects of customer service management utilizing a holistic approach and taking a systems thinking perspective. The...
A Roadmap to Customer Centricity
Creating a customer culture that differentiates your brand is vital to your organization’s long-term success. This facilitated course offers practical advice on how to take a holistic approach...
Leading Virtual Teams
Another test of great leadership is: how well do you lead and manage a virtual team? The buck stops with the leader. If managed effectively, virtual teams can increase productivity, help meet...
Building an Effective Team
Almenta International’s Building an Effective Team training program provides team members with tools to work efficiently and effectively towards one vision. To be effective, team members have to...
Employee Engagement
Our Employee Engagement training course is for managers and leaders who need to turn the employees into committed team members who are dedicated to the success of the organization. The course...
Managing Multi-Generations in the Workplace
The 21st century workplace consists of five diverse and distinct generations. The way these generations think, communicate, and behave differently that in some cases interactions are fueled with...
People Management
The overall objective of the course is to ensure that human resource capital is highly optimized in the organization for business performance. An organization cannot achieve greatness if its human...