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There is no doubt that the customer is at the center of every organization and remains a valuable asset. Yet it is essential to realize that the customer is not an “island”, a well-trained, capable and leadership and workforce team is imperative to manage the customer successfully. The “human” component of any organization should be well developed and positioned to run a productivity and efficient operation.
How you interact with your customer and the quality of goods and services you offer to them are key to
The success of an organization starts with a well-trained and developed leadership team. Providing …
Organizational success is directly linked to how well teams function and work together. Work force …
John Maxwell Certified
Teacher, Speaker and Coach
The John Maxwell Team is a unique group of people who have risen to the calling. They have taken a step to be side-by-side with the top leadership expert in the world, John C. Maxwell to grow, both personally and professionally and receive the knowledge, training, years of experience, the brand name use, and the life-long support, that is needed to become a top leader.
As a John Maxwell Certified Teacher, Speaker and Coach, Almenta International trains, facilitates and speaks on John Maxwell’s work and content. This could be on leadership, team and relationship building and personal development. The content can be delivered through – Training/Facilitations, Masterminds, Lunch-n-Learns and Coaching.
A prolific transformational thought leader
Dr. Mary Ritz is a prolific transformational thought leader who is highly skilled at creating an engaging atmosphere where mind altering dialogue can occur. She has an acute ability to connect the hearts of her audience instantly with her genuine approach to leadership, public service and behavioral change.
Kristie Kennedy Ward, Florida
My team’s morale and productivity have improved significantly
I genuinely enjoyed Dr. Ritz’s training courses. I found them to be truly enlightening and inspiring. She only did not bring understanding of people management, but she has also given me new insights and perspectives. As a result my team’s morale and productivity have improved significantly.
Ryan Ito, California
Deliver as per their promise!
Almenta International sets out to deliver as per their promise! After attending their customer management courses- we are delivering exceptional customer service and seeing profound impact on the results we are achieving with our customers.
Emmanuel Wilson, North Carolina
They use an innovative approac
Almenta facilitates the workshops in a lively, passionate and practical way that helps participants to grasp the concepts easily and empowers them to apply the learnt skills in their environment. They use an innovative approach that makes the training come to life for the attendees. The end-to-end approach adds value to the business as one is able to determine the impact of the training from evaluating specific business metrics. As a business Econet continues to see value coming from the group that went through the Almenta program. The Almenta program is highly recommended for all those organizations that are serious about total transformation of the customer experience.
GM, Econet Zimbabwe Customer Service
Inspires and challenges us out of our comfort zone
We have used Almenta International to speak and train at our conferences, seminars and training sessions over the past 10 years. Almenta International has knowledge and experience in areas of their expertise. Dr. Ritz delivers with passion and conviction, inspires and challenges us out of our comfort zone – and all this is done professionally and with such great quality.
COO, InnoVent Group of Companies (UK & Africa)
Has the ability to inspire and interact with individuals
Almenta International has the ability to inspire and interact with individuals at all levels. Its engagements are thought provoking and leave you with a sense of wanting to do more for your customers, your business, yourself and above all your community. We have enjoyed working with Almenta over the years we are happy to recommend them.
FM, Rampar Trading South Africa
From Our Founder
Don’t Get Stuck!
Most people do not like change, especially if the existing state of affairs is yielding good results and benefits. As a result, people or organizations get stuck in what I call, “if it is working and profitable, why fix it mode”. But let’s go back a couple of decades when the fax was thought to be the most efficient and fastest way of communicating. We can also go back to most recent years where the Blackberry was known as the “smartest” phone. These innovations were great and they enabled the introduction of better and faster innovations…